‘You swim alone, Dale, we all do. And you have to keep swimming until you reach the far shore. You can’t turn around and swim back.’
‘I wish I could,’ says Dale.
‘It’s not an option. You don’t want to work on the phones talking to old men like me, Dale – right?’
‘Right,’ says Dale. ‘No offence.’
Viktor giggles, high and tinkling. ‘None taken. What do you want to do?’
‘I don’t know,’ says Dale.
‘Yes, you do,’ says Viktor.
‘I want to work with animals, maybe,’ says Dale.
‘Then you will,’ says Viktor. ‘You will work with animals. But you might have to wait. Might have to do this job for a while. Wait for the various pieces of you to come together and settle.’
‘You think?’ says Dale. ‘I feel like I’ve already messed it up.’
‘You are young,’ says Viktor. ‘And I can hear that you are bright and kind. As the years go by, you will find that people need someone who is bright and kind more than they need someone who knows how to dance and has got the right haircut.’
‘So just –’ says Dale.
‘Just be patient and show yourself the same kindness you show others. It’s difficult, and it takes time, but you can practise until you get good … Now, shall we go through this process and see when I can get an engineer?’
There is an encouraging pause on the other end of the line. ‘Look …’ starts Dale, ‘I shouldn’t really do this, but I can put an “Urgent Need” flag on your request, and it’ll jump to the front of the queue.’
‘Oh, I don’t want to get you into trouble,’ says Viktor. This year on Bake Off there is a woman from Kyiv, called Vera, so he is even more invested than usual.
‘We’re only supposed to do it if someone is either clinically vulnerable or a celebrity. Are you either of those?’
‘In my way, I am both,’ says Viktor.
‘OK,’ says Dale, and Viktor hears the tapping of buttons. ‘You’ll have someone out to you in the next ninety minutes.’
‘Thank you, Dale,’ says Viktor.
‘No, thank you,’ says Dale. ‘Thank you for listening.’
That’s all it was in the end. People were always trying to tell you something, and all you really had to do was let them.
‘My pleasure,’ says Viktor. ‘And good luck – it’s all there ahead of you.’
Viktor puts his phone down. He catches sight of himself in the mirror. That bald head, too big for his shoulders. Those pebbly glasses, too big for his face. A face he has grown to love. If you are disappointed with your face, eventually it shows.
An email alert pings on Viktor’s computer and he turns towards the sound.
Viktor has an elaborate system of alerts. An alert for day-to-day emails, of course, the Gardeners’ Question Time newsletter, Waitrose offers and so on. Then different sounds for different clients. For different levels of urgency. There were certain email addresses that were completely unique for, say, an important Colombian client or an impatient Kosovan. In all, Viktor had over a hundred and twenty email accounts, all changing, all the time. But the sound alert for each client would stay the same.
He also has an alert for an email address that he has given nobody. It was a line of security, hidden deep on the dark web. It was an early-warning system really. If anyone ever found this email address, he would know his security had been compromised. And if his security had been compromised, he knew he was in trouble.