November is always busy but this is ridiculous. The area around Gartnavel has never shown its divisions more apparently. The ice-induced falls and chesty coughs of Glasgow’s polished, middle-class West End residents appear in A and E in a flurry of expensive highlights, knowledge of different kinds of antibiotics and clipped accents making clear they want their parents and grandparents to be seen now. The other side of this tale of two cities is liver cirrhosis, chronic poverty and the unglamorous side effects of a life of smoking.
“It’s another SLS,” Kirsty, an excellent young nurse, says gaily as she swings past me, unceremoniously plonking a chart into my arms. Shit Life Syndrome. Doctor speak for, “There’s actually nothing wrong with you. You’re just really sad because your life is really, really hard and there’s nothing I can do about that.” I used to try to help, little na?ve waif that I was. What if they have nobody else? I would think desperately as I phoned social services seven times in one night until they stopped answering me. As a consultant, my approach is a bit different.
“Why am I seeing them then?” I ask. This is a waste of my time—a classic, shit junior doctor task if there ever was one.
“They’ve specifically asked to see a consultant and won’t talk to anyone else.” Ah. Unfair as it is, being loud, insistent and generally a pain in the ass will often get you better care in hospital. Not because we respect those kinds of antics. We just want to get you out the door.
I walk into the cubicle, the curtain providing a thin semblance of privacy. “What can I do for you?” I ask in my special chirpy but curt voice that I save for the healthy in my overcrowded, underfunded A and E Department.
“He’s naw well,” the pasty woman to my left growls, pointing at a child who, while bored, looks to be in good health.
“What appears to be the problem?” I ask, sitting in front of him. From his notes I can see his vitals are all normal. He doesn’t even have a temperature. He’s fine.
“He keeps sleepin’ ’til late an’ he’s got a cough.” The child has literally not made a sound.
A few harmless questions later and all is revealed. He’s going through a growth spurt and tried a cheeky cigarette on the way home from school with a fellow wayward friend. Somebody call Sherlock, I have a gift.
As I’m waving the sheepish boy and his mother out the door, I hear the ring of the trauma phone. I take the call. A two-month-old child, suspected sepsis. On the way in.
There’s an adrenaline rush when the phone rings for an incoming trauma that, even after twenty years as a doctor, I’m never immune to. After forty-five minutes of breathless work stabilizing the baby, he’s being whisked upstairs to the ICU. There’s barely a moment to turn around and think before another trauma comes in. This one’s more routine. A road traffic collision has resulted in some nasty gashes and suspected internal bleeding. That one’s off upstairs to a CT scan within twenty minutes. I’m washing my hands and trying to remember what time my son’s parents’ evening starts when one of my first-year junior doctors grabs me.
She’s babbling about a patient crashing who had been fine and now he’s not fine and help. She’s a mess. I’ve seen it so many times before. She’s only been on the ward for ten weeks and she has a patient deteriorating and she’s panicking. I know I should be respectful and aware of the fact that she’s only a junior doctor and we all have to learn but really, it’s just annoying. I can understand a lack of knowledge and I can tolerate the mistakes made due to exhaustion. But sheer panic in an A and E Department is as useful as a papier maché boat with a trapdoor. It sounds unkind even as I think it but my immediate thought is, she’s never going to be an A and E doctor. If you can’t keep your head screwed on when a patient’s crashing then an area of medicine devoted to emergencies is not for you.
I run with her back to the cubicle. The patient’s wife is standing next to the bed with him, crying. I practically hiss at Fiona to get him into a room and ask as quietly, and furiously, as possible why he isn’t there already. Even a cursory look at this man and his vitals shows that he’s seriously unwell. Jesus, you don’t even need to look at him. Every machine is beeping in persistent, whining concern.